Terms and Conditions

Every effort is made in means of trained staff, well-maintained vehicles and equipment, security fences and security cameras to make the car park secure. However, parts of the car park are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, Park Farm cannot guarantee the security of your vehicle nor its contents nor your belongings nor your personal safety. Customer's vehicles are fully insured whilst in our car park.

Park Farm assumes you will keep your parking receipt corresponding to your car safely and ready to hand in on your return. Accordingly the Company:

1. Will accept liability in respect of the loss or damage to your vehicle that may arise whilst under Park Farm control and is caused by our negligence, wilful act or default or breach of statutory duty and only if the damage is reported before you and your vehicle leave the premises.
2. Park Farm does not accept liability for damage to vehicles or other property arising from acts of nature as the car park's open-air surface operations. Nor will the Company accept responsibility for minor scratches, dents or chips to paintwork. The Company will also not be responsible or accept liability for any visual damage that cannot be seen and noted due to the weather conditions (i.e. rain, hail, snow or frost) or where the exterior of a vehicle is in a dirty state. Park Farm will also not accept responsibility for damaged windscreens or other glass, other than where the same is proved and to the extent that it is proved to be caused by our negligence.
3. Park Farm does not accept responsibility or liability for any mechanical or electrical failure to vehicles whilst in its custody which includes flat batteries, key fobs, alarms and immobiliser. Nor will Park Farm accept responsibility for damaged wheels, tyres or punctured tyres, only where it the same is proved to be caused by our negligence.
4. Park Farm cannot be held responsible if you lose your return receipt and this is presented to Park Farm by a third party who uses it to fraudulently take delivery of your car.
5. Park Farm does not accept any responsibility or liability for delays of its services, caused as a result of circumstances beyond its control such as traffic congestion, road accidents, delayed flights, security alerts, severe weather conditions, luggage delays and immigration delays.
6. We do not accept any responsibility or liability for any theft, loss or damage to any personal property or loose items left within the vehicle whilst at our premises.
7. We do not accept responsibility for damage caused by the general public or another customer.
8. We do not take responsibility for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when at our premises or whilst travelling to or from Park Farm.

Cancellations/Amendments

Park Farm cannot be held responsible if customers do not advise of any amendments required. For cancellations, you will need to give 14 days' notice. Cancellations can only be made via our email [email protected].

Refunds

If you are eligible to receive a refund, to be able for us to process it we must receive an email from you requesting it along with the details of your booking. If you are eligible for a refund, we will refund the full amount minus the payment fees.

Payment

Payments need to be made online via our secure payment system.

Parking

Park Farm's liability is only liable to provide adequate storage space provided. The property and how the property is stored within this space is fully the customer's responsibility.

Neither the Customer nor any other person shall have the right to remove the vehicle or any other personal items left therein prior to payment in full of the parking fee.

Any vehicle that is stored with us that is not deemed to be in a roadworthy condition or we are unable to move for any reason that has been caused by the customer or their vehicle, will incur an additional charge.

Customer's Liability

The Customer shall be liable for and indemnify Park Farm in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on Park Farm premises.

The Customer warrants to Park Farm that at the commencement of the Parking Period, the Customer's vehicle is in a safe and roadworthy condition has a current MOT certificate and road tax (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle.

Complaints Procedure

Any communication in relation to a complaint can be made by email to: [email protected] or in writing to: Park Farm, West Lane, Felton Common, Bristol, BS40 9UP.

We will endeavour to give a written response in respect of the complaint within 20 days of receiving it.

Jurisdiction

The contract between Park Farm and the Customer shall be governed by the law of England and Wales and these conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales.